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Swopi Business je desktopová platforma pro správu týmů. Na mobilu si můžete upravit svou vizitku v aplikaci.

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Help



FAQ
Frequently Asked Questions



How to activate Swopi

 

How to swop with Android phones

 

How Swopi Link works

 


🔍 Troubleshooting Swopi

Does not work on iPhone

1. Make sure the other person's phone is on the list of compatible devices.

Your phone model doesn't matter when sharing your information with others.

Are you loading someone's Swopi? – You need a compatible Phone
Are you letting someone load your Swopi? – You don't need a compatible phone, as Swopi can be stuck outside your device and still work!

 2. Make sure you are trying to load Swopi using the very top and back of the phone – this is the best point for reading Swopi with an iPhone.

3. Swopi cannot be loaded when:
– the phone is in airplane mode
– the device flashlight is on
– the phone screen is off
– the camera app is open

Does not work on Android

1. Make sure your phone is on the list of compatible devices.

2. Make sure you are loading Swopi in the very center of the back or top of the phone – this is the best point for reading Swopi with an Android phone.

3. Turn on NFC in your phone settings
If your phone is on the list of compatible devices and you still can't load Swopi, go to your phone settings and search for "NFC". Make sure "NFC" is turned on!

Turning on NFC (Near Field Communication)

Important: If the NFC setting does not appear, the phone does not support it. This procedure is for Android only. iPhone always has NFC factory enabled.

a) Open the Settings app on your phone.
b) Tap Connected devices, then Connection preferences.
c) Turn on NFC.

Swopi keeps showing me notifications

If Swopi keeps notifying you, move it to the bottom of your phone. This placement is best for both iPhone and Android.

For Galaxy and Note phones, the best placement is next to the camera. Make sure to test the best placement before permanently sticking Swopi in one spot.



ℹ️ General

What is Swopi?

Swopi is a small chip with great possibilities. Swopi allows instant sharing of social media, music, payment accounts and contact information by simply tapping a phone. Swopi is usually placed on the back of a mobile phone, but it can also be placed on other mobile accessories or other places where it will serve you. Swopi can be used by everyone in various industries, and you can customize your own profile to impress not only you, but also the people you swop with. The imagination and use of Swopi are simply limitless.

Important: The other person does not need an app or Swopi to get your information.

Have you found a unique way to use Swopi? Share it with us on our IG @swopi.cz.

If you don't want to share your entire profile, use our unique Swopi Link feature, which allows instant redirection to any link you set in advance, without anyone seeing your Swopi account and therefore links to other platforms.

Swopi is useful for everyone who keeps up with the times, loves the latest technology, and builds long-lasting and meaningful connections.

What is Swopi Link? 

Swopi Link is a special Swopi feature that immediately redirects you directly to any link, without anyone seeing your Swopi profile with other links.

How Swopi Link works:

Where should I place Swopi?

Kam Swopi nalepit

For iPhones: Place Swopi on the lower back of your phone. If you were to place it higher, for example next to the camera, the phone's reader would constantly try to read Swopi.

For Android phones: Just like for iPhones, for Androids, the best placement is on the lower back of the phone.

For Galaxy and Note phones: Place Swopi at the top of the phone next to the camera.

Does the other person need Swopi for me to share my information?  

No. The best thing about Swopi is that the other person doesn't need our product or app to get your information.
Only a compatible phone is needed.

If the phone is not on the list of compatible devices, use the QR code found at the very bottom of your profile to share your Swopi profile. Just click on "Generate QR code for older phones", hold your finger on the generated code for a moment, and proceed according to your phone's options.

We recommend saving the QR code to your phone's gallery and using it anytime to share your profile with incompatible phones.

Is it possible to share my Swopi profile without having Swopi with me? 

Yes. Just download the QR code and save it to your gallery.

You can find the QR code at the very bottom of your profile > Generate QR code for older phones > long press on the generated code > save to phone gallery.

Does Swopi have to be placed only on the phone?

It doesn't have to be. You can place and use Swopi anywhere you see fit, including various mobile accessories such as cases, popsockets, wallets, and others…

Swopi has countless other uses:
– in households, for example, as an information point where your guests can easily find WiFi details via the link you provide them
– in restaurants as a link to your food and drink menu, WiFi details, all social networks and contact information of the establishment
– in offices
– in cultural centers and galleries
– in shopping centers
– in parking garages
– at gas stations
– in public transport
– in schools
– in public spaces
– for accepting payments
– for displaying smart functions, such as opening Google Maps or a music app after getting into the car

Can I have multiple Swopis activated on 1 account?

How to do it?

Place your phone near the Swopi you want to connect to your account, as you normally would. Log in. In the next step, select "Pair".

Your account is now linked to another Swopi.

You don't need to re-register. You can use an account you already have created.

Will you make me a custom Swopi?

Sure! Write to us at info@swopi.cz

Is Swopi waterproof?

Yes! If you spill water, hot drinks, or other liquids on Swopi, nothing will happen to it. Swopi even works underwater.



📱 Compatibility

Compatible phones

Check the list of compatible devices and make sure your phone is among them.

Will Swopi work under a phone case?

Yes. Swopi will work through the vast majority of cases on the market, including those that hold credit cards. The only exception might be if the case contains a thicker layer of metal.

Which smartphones work with Swopi?

iPhone: 11, 11 Pro, 11 Pro Max, XR, XS, XS Max, SE (2020) and all future iPhones are compatible with Swopi.

Android: Virtually all Android smartphones are compatible with Swopi. Visit the compatible devices page and make sure your smartphone is on the list before purchasing our product.

How can I share my Swopi profile with incompatible phones?

You can share your custom Swopi profile via SMS, email, or any social media using the link to your Swopi profile. The link (URL) to your profile can be found at the top of your web browser's address bar.

Another way to share your Swopi profile with incompatible phones is by using a QR code. Almost all Android and iPhone phones can scan a QR code using their camera.

You can find your unique QR code at the very bottom of your Swopi profile > Click on "Generate QR code for older phones" > long press on the generated code > save to phone gallery.

Does Swopi need to be charged?

No. Swopi does not require any power source.

Can Swopi interfere with a wireless charger?

No. Swopi has no effect on the wireless charging functions of the phone and will not interfere with each other.

How do I turn on NFC on Android?

Some Android phones have NFC turned off by default.

If you are unable to load Swopi, go to your phone settings, search for "NFC" and make sure it is turned on.



📦 Shipping

How long will it take to receive my purchased Swopi?

All our shipments are dispatched within 24 hours of ordering, and carriers typically deliver the package within 1 – 6 business days. We will inform you about the dispatch of the package via email.

Which countries do you ship to?

We ship worldwide.

How can I track my order?

You can track your shipment here using the tracking number you receive via SMS or email.

How quickly do you process my order?

We usually dispatch the package within 24 hours of creating the order, but if you manage to order in the morning, it's possible that we will process the order on the same day.

Where is my package? You promised it would be with me in 1-6 days!  

It's important to remember that this refers to 1 – 6 business days. Even couriers need a day off. So it's possible that the package will arrive later than you expected. However, if the waiting period is indeed longer, please contact us, and we will investigate.

How can I pay?

We accept most credit cards, and you'll be pleased to know that we offer payment options such as Apple Pay, Google Pay, or PayPal.



🔄 Complaints

Product Complaint

If you wish to make a complaint about a product, you need to send it to the address below.

– Write the reason for the complaint and your proposed solution (exchange, withdrawal from the contract) on a copy of the invoice.
– Send the goods along with a copy of the invoice to the address:
Pastviny 6/1066, Brno, 62400, Czech Republic

By law, every customer has the right to a refund within 14 days of receiving the product.